CRM MANAGER

A The Bridge by Egor encontra-se a recrutar CRM MANAGER para prestigiado cliente situado na zona de Alfragide.

JOB DESCRIPTION

Mission

Implement improvements to the CRM processes and strategy, propose methods to acquire & retain customers and participate in growth campaigns.

Responsabilities:

• CRM strategy definition integrated into the sCore strategy;
• Analyzing data to inform and drive business development and campaigns;
• Driving CRM initiatives and overseeing the execution of campaigns;
• Acting as a liaison between the IT/BI and CRM team to identify consumer segments to be targeted for campaigns;
• Partnering with different stakeholders (Sales Force/ Digital/Commercial MKT, Loyalty/Stores/External Markets & TeleSales) to keep them informed about upcoming customer management initiatives;
• Maintaining and improving data management processes and accuracy;
• Working with IT to manage CRM systems and data warehousing;
• Main responsible for Customer lifecycle management.

QUALIFICATIONS

• Bachelor’s or Master’s degree in Marketing, Management, Information Management;
• Previous experience in similar activities with CRM Platforms;
• Experience in team management;
• Knowledge of Agile and/or Scrum Methodologies (is a plus);
• Excellent data analysis skills, with advanced proficiency in Excel;
• Fluent in English is essential due to frequent interaction with international headquarters and boards;
• Strong mindset of continuous improvement and the ability to propose and implement innovative ideas

Os candidatos serão contactados no prazo máximo de 10 dias.